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Get the answers, documentation, and support you need to make the most of Factor House tools.
General help and questions
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Visit the “Getting started” sections in our docs site for installation, configuration, providers, features, and more.
Read the docsLicensing options
Find the best product licenses for your organisation, from free forever to Enterprise editions with 30-day free trials.
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Kpow for Apache Kafka
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Flex for Apache Flink
Getting started
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Commercial support plans
All commercial licenses include an enterprise support plan, with options to upgrade based on your individual requirements.
- Access to regular product updates
- Email support via [email protected]
- Slack support
- A designated account manager
| Support window | 8 x 5 (AEST time zone) |
| Team training sessions | 1 x 6 seats (2hr session) |
| P1 critical – initial response time | EOD + 1 business day |
| P2 degraded – initial response time | EOD + 2 business days |
| P3 general – initial response time | EOD + 3 business days |
Support plans apply to Factor House products only. We do not offer general Apache Kafka, Apache Flink, or Kubernetes support.
A production outage.
Non-production impact, with a workaround available.
Questions and feature requests.
We offer bespoke enterprise support plans on request. Contact us to discuss your requirements.
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